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Family of 24 forced to get off a train over washrooms without water, paid extra to reach destination, yet railways denied the problem until a consumer commission ordered a Rs 16,000 payout
By Saurabh Thakur5 min read at Times of India
In brief
A district consumer commission in Karnataka found South Western Railway guilty of deficiency in service after a 24-member family was forced to get off a train due to a lack of water in coach washrooms; the commission ordered a Rs 16,000 payout including a ticket refund, Rs 10,000 compensation, and Rs 5,000 litigation costs.
The complainant, T Nagendra, alleged that women and children could not use the facilities and that the family had to purchase additional tickets to reach their destination after the authorities denied the issue.
This is an AI-estimated analysis and may not reflect the article's actual intent or the publisher's editorial position.
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At a glance
- Tone: even
- Ownership not yet recorded
- Coverage: only Times of India so farWhat is this?
NEW DELHI: A district consumer commission in Karnataka has held South Western Railway guilty of deficiency in service after a man travelling with 23 family members, including four children, had to get off a train because there was no water in the coach washrooms.
The commission, in its October 17 order, directed the railway authorities to refund Rs 1,000 towards the original tickets, pay Rs 10,000 as compensation and Rs 5,000 towards litigation costs.
That is the opening of Times of India’s story. The full report is on their site.
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