World · 28 Oct
Family of 24 forced to get off a train over washrooms without water, paid extra to reach destination, yet railways denied the problem until a consumer commission ordered a Rs 16,000 payout
AI summaryA district consumer commission in Karnataka found South Western Railway guilty of deficiency in service after a 24-member family was forced to get off a train due to a lack of water in coach washrooms; the commission ordered a Rs 16,000 payout including a ticket refund, Rs 10,000 compensation, and Rs 5,000 litigation costs. The complainant, T Nagendra, alleged that women and children could not use the facilities and that the family had to purchase additional tickets to reach their destination after the authorities denied the issue.
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